Heritage Smoke House

1. Introduction

Welcome to Heritage Smoke House (“Company,” “we,” “our,” or “us”).

These Terms & Conditions govern your use of our website, products, and services, including smoked meat sales, wholesale supply, shipping, and event catering services.

By accessing our website or placing an order, you agree to comply with these Terms.

2. Products & Services

Heritage Smoke House specializes in:

• Smoked meats (beef, goat, poultry, seafood)

• Smoked sausages & specialty products

• Retail, bulk & wholesale supply

• Event grilling & catering services

All products are subject to availability. We reserve the right to modify or discontinue products at any time without prior notice.

3. Orders & Payments

• All orders must be paid in full before processing unless otherwise agreed in writing.

• Prices are subject to change without notice.

• Wholesale and bulk pricing is available upon request and may require minimum order quantities.

• We reserve the right to refuse or cancel any order at our discretion.

If an order is canceled after payment, refunds will be processed according to our Refund Policy.

4. Shipping & Delivery

We ship nationwide within the United States and export to Canada.

• Delivery timelines are estimates and not guaranteed.

• We are not responsible for delays caused by carriers, customs, weather, or unforeseen circumstances.

• Customers are responsible for providing accurate shipping information.

For perishable products, customers must ensure proper storage upon delivery.

5. Catering & Event Services

For catering and event grilling services:

• A deposit may be required to secure your booking.

• Final guest count and menu details must be confirmed prior to the event.

• Cancellations may be subject to fees depending on notice period.

• The client is responsible for providing safe and suitable event conditions.

Service availability is primarily within Maryland and surrounding states.

6. Food Safety & Allergies

Our products are prepared following strict hygiene and food safety standards.

However:

• Products may contain or come into contact with allergens such as dairy, soy, wheat, or spices.

• Customers with food allergies should notify us before placing orders.

We are not liable for allergic reactions if ingredients are not disclosed in advance.

7. Returns & Refunds

Due to the perishable nature of our products:

• Food products are generally non-returnable.

• Refunds or replacements may be issued if products arrive damaged or spoiled, provided we are notified within 24 hours of delivery.

• Proof (such as photos) may be required.

Catering deposits may be non-refundable depending on cancellation timing.

8. Intellectual Property

All content on this website, including logos, images, text, and branding, is the property of Heritage Smoke House and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Heritage Smoke House shall not be liable for:

• Indirect or consequential damages

• Loss of profits or business

• Delays beyond our reasonable control

Our maximum liability shall not exceed the amount paid for the product or service in question.

10. Indemnification

You agree to indemnify and hold harmless Heritage Smoke House from any claims, damages, or expenses arising from misuse of our products or violation of these Terms.

11. Governing Law

These Terms & Conditions are governed by the laws of the State of Maryland, United States.

Any disputes shall be resolved in the appropriate courts located in Maryland.

12. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Updates will be posted on this page with a revised effective date.

13. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Heritage Smoke House
📍 Baltimore, Maryland, USA
📞 Phone: [Your Phone Number]
📧 Email: [Your Email Address]